This Policy explains how Souqly collects, uses, shares and protects personal information when you use our marketplace.
1. Information we collect
- Account details such as name, email address, phone number, username and encrypted authentication credentials.
- Order and delivery details, including products, prices, delivery address, instructions and order history.
- Seller information such as business details, listings, subscriptions and fulfilment activity.
- Technical information such as device identifiers, notification tokens, application platform, IP-related security data and service logs.
- Communications, reviews, wishlist activity and support requests you choose to provide.
2. How we use information
We use information to create and secure accounts, process and deliver orders, connect customers with relevant sellers, send transactional notifications, provide support, calculate marketplace fees, prevent fraud, improve the service and comply with legal obligations.
3. Sharing
We share only the information reasonably needed to provide the service. For example, relevant order and delivery details are shared with the sellers fulfilling an order and with delivery or technical service providers. We may disclose information where required by law, to protect users, or during a legitimate business reorganization. We do not sell personal information.
4. Legal grounds
Depending on applicable law, processing is based on performing our contract with you, legitimate interests in operating and securing the marketplace, your consent, and compliance with legal obligations.
5. Retention
We retain information only as long as needed for the purposes described above, including support, fraud prevention, accounting and legal requirements. If account deletion is requested, the account is disabled promptly and personal information scheduled for deletion, while limited order records may be retained where legally or operationally required.
6. Security
We use reasonable administrative and technical safeguards, including access controls and protected authentication credentials. No internet service is completely secure, so users should also protect their devices and passwords.
7. Your choices and rights
You may review or update profile information in the application, manage notifications through device settings, and request account deletion from My Profile. Depending on your location, you may also have rights to access, correct, delete, restrict or object to processing, and to receive a portable copy of certain information.
8. Children
Souqly is not directed to children who cannot legally consent to use an online marketplace. If you believe a child has provided personal information without proper authorization, contact support.
9. External services
Souqly may open external communication, map, payment or seller services. Their processing is governed by their own privacy policies.
10. Changes
We may update this Policy as the service or law changes. The effective date above identifies the latest version, and material changes will be communicated where appropriate.
11. Contact
For privacy questions or requests, use the support email or phone number displayed in the Souqly application. We may need to verify your identity before completing a request.